I downloaded the app and used for the first time last week. After placing the order and having my credit card charged, the app gave me an estimate delivery of 1 hr. Then 10-15 minutes later I received a text stating, the merchant doesnt have a driver that night so I can either come pick up the food or cancel. I can understand restaurants occasionally dont have issues, but the app should not have allowed me to place the order. Then an email came states my refund will take 5 business days. Wth? The app is not smart enough to block out merchants who do not offer delivery. How could it let the order go thru? Anyways, I ordered elsewhere and the food arrive in less than 30 minutes. No more EAT24 for me. I am still waiting for my refund. No food, no refund, not impressed. I am giving you a 2 stars, because the app was easy to use. When the service improves I might give it another try. There are so many good options out there that I doubt I will try EAT24 again any time soon. Best of luck!